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Data protection

Introduction


We take the privacy of users ("Users" or "You") of our website and/or mobile app (the "Website" or "Mobile App") very seriously and are committed to protecting the information that Users provide to us in connection with the use of our Website and/or Mobile App (collectively, "Digital Assets"). We are also committed to protecting and using your information in accordance with applicable law. This Privacy Policy explains our practices regarding the collection, use and disclosure of your information through the use of our digital assets (the "Services") when you access the Services through your devices.


Please read the Privacy Policy carefully and make sure you fully understand our practices with respect to your information before using our Services. If you have read and fully understand this policy and do not agree with our practices, you must stop using our digital assets and services. By using our Services, you accept the terms of this Privacy Policy. Your continued use of the Services constitutes your acceptance of this Privacy Policy and any changes to it. This Privacy Policy tells you:

  • How we collect data

  • What data we collect

  • Why we collect this data

  • Who we share the data with

  • Where the data is stored

  • How long the data is retained

  • How we protect the data

  • How we deal with minors

  • Updates or changes to the privacy policy

What data do we collect?

Below is an overview of the data we may collect:

  • Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our services ("non-personal data"). Non-personal data does not allow any conclusions to be drawn about who it was collected from. Non-personal data that we collect consists mainly of technical and summarised usage information.

  • Individually identifiable information, i.e. any information by which you can be identified or could reasonably be identified ("personal data"). The Personal Data we collect through our Services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses and more. If we combine personal data with non-personal data, we will treat it as personal data for as long as it is combined.


How do we collect data?

The main methods we use to collect data are listed below:

  • We collect data when you use our services. So when you visit our digital assets and use services, we may collect, record and store usage, sessions and related information.

  • We collect data that you provide to us yourself, for example when you contact us directly via a communication channel (e.g. an email with a comment or feedback).

  • We may collect data from third party sources as described below.

  • We collect data that you provide to us when you log in to our services via a third-party provider such as Facebook or Google.

Why do we collect this data?

We may use your data for the following purposes:

  • to provide and operate our Services;

  • to develop, customise and improve our Services;

  • to respond to your feedback, enquiries and requests and to provide assistance

  • to analyse request and usage patterns;

  • for other internal, statistical and research purposes;

  • to improve our data security and fraud prevention capabilities

  • to investigate violations and enforce our terms and policies and to comply with applicable law, regulation or governmental request;

  • to provide you with updates, news, promotional materials and other information related to our Services. For promotional emails, you can decide for yourself whether you wish to continue receiving them. If not, simply click on the unsubscribe link in these emails.

Who do we share this data with?

We may disclose your information to our service providers in order to operate our services (e.g. storing data via third party hosting services, providing technical support, etc.).

 etc.); (v) to collect, hold and/or manage your information using authorised third party service providers (e.g. cloud service providers) as appropriate for business purposes; (vi) to work with third parties to improve your user experience. For the avoidance of doubt, please note that we may transfer, disclose or otherwise use non-personal data to third parties at our discretion.

Cookies and similar technologies

When you visit or access our Services, we authorise third parties to use web beacons, cookies, pixel tags, scripts and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies may enable third parties to automatically collect your data in order to improve the browsing experience on our digital assets, optimise their performance and ensure a tailored user experience, as well as for security and fraud prevention purposes.

To find out more, please read our Cookie Policy.
 

The user is NOT connected to an advertising service. We will not share your email address or other personal data with advertising companies or advertising networks without your consent.

 

The user is connected to an advertising service, a campaign manager or Facebook Ads. We may provide advertising through our services and our digital assets (including websites and applications that use our services), which may also be tailored to you, such as ads based on your recent browsing behaviour on websites, devices or browsers.

 

To deliver these adverts to you, we may use cookies and/or JavaScript and/or web beacons (including transparent GIFs) and/or HTML5 Local Storage and/or other technologies. We may also use third parties, such as network advertisers (i.e., third parties that serve ads based on your website visits), to serve targeted ads. Third-party ad network providers, advertisers, sponsors and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including clear GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and customise advertising content for you. These third-party cookies and other technologies are governed by the specific privacy policy of the third party and not this one.

Where do we store the data?

Non-personal data

Please note that our companies and our trusted partners and service providers are located around the world. For the purposes set out in this Privacy Policy, we store and process any non-personal data we collect in different jurisdictions.

Personal data

Personal data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and, to the extent necessary for the proper provision of our Services and/or required by law (as further explained below), in other jurisdictions.

How long will the data be stored?

Please note that we will retain the data we collect for as long as necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes and to enforce our agreements. We may correct, amend or delete inaccurate or incomplete data at any time at our discretion.

How do we protect the data?

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored via our hosting provider's data storage, databases and general applications. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.


How do we deal with minors?

No data is collected from minors


The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect data from children. If you are under the age of majority, you should not download or use the Services or provide us with any information. We reserve the right to ask for proof of age at any time so that we can check whether minors are using our services. In the event that we become aware that a minor is using our Services, we may prohibit and block such users from accessing our Services and we may delete any data we hold about that user. If you have reason to believe that a minor has disclosed data to us, please contact us as explained below.

 

We will only use your personal data for the purposes set out in the Privacy Policy and only if we are satisfied that:
 

  • the use of your personal data is necessary to fulfil or conclude a contract (e.g. to provide you with the services themselves or customer service or technical support);

  • the use of your personal data is necessary to comply with relevant legal or regulatory obligations; or
    the use of your personal data is necessary to support our legitimate business interests (provided that this is done at all times in a way that is proportionate and respects your data protection rights).

As an EU resident, you can:

  • Request confirmation as to whether or not personal data concerning you is being processed and request access to your stored personal data and certain additional information;

  • request to receive the personal data you have provided to us in a structured, commonly used and machine-readable format

  • request the rectification of your personal data stored by us

  • request the erasure of your personal data;

  • object to the processing of your personal data by us;

  • request the restriction of the processing of your personal data, or

  • lodge a complaint with a supervisory authority.


However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how we use it, please contact us as set out below. In the course of providing the Services, we may transfer data across borders to affiliates or other third parties and from your country/jurisdiction to other countries/jurisdictions around the world. By using the Services, you consent to the transfer of your data outside the EEA.

 

If you are based in the EEA, your personal data will only be transferred to locations outside the EEA where we are satisfied that an adequate or equivalent level of protection of personal data exists. We will take appropriate steps to ensure that we have appropriate contractual arrangements in place with our third parties to ensure that appropriate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your personal data is minimised and that such third parties act at all times in accordance with applicable laws.
Rights under the California Consumer Privacy Act

 

If you are based in the EEA, your personal data will only be transferred to locations outside the EEA where we are satisfied that an adequate or equivalent level of protection of personal data exists. We will take appropriate steps to ensure that we have appropriate contractual arrangements in place with our suppliers to ensure that your personal data is protected. If you use the Services as a California resident, then you may be entitled to request access to and deletion of your data under the California Consumer Privacy Act ("CCPA").

To exercise your right to access and delete your information, please see below for how to contact us.

The website does not sell data of its users
 

We do not sell users' personal information for the purposes of the CCPA.
Updates or changes to the privacy policy

 

We may revise this Privacy Policy from time to time at our own discretion, the version published on the website is always up-to-date (see "Status"). We ask you to check this Privacy Policy regularly for changes. In the event of significant changes, we will publish a notice on our website. If you continue to use the services after being notified of changes on our website, this will be deemed to be your confirmation and consent to the changes to the privacy policy and your agreement to be bound by the terms of these changes.

Contact us
If you have general questions about the services or the data we collect about you and how we use it, please contact us using the contact form on this page!

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